Head of Operations

Do you relish getting stuck into the detail of systems and processes whilst also seeing the bigger picture? Are you full of innovative ideas for improvement and confident in communicating these to the rest of the team?

We’re recruiting for the key role of Head of Operations at Emery Little, responsible for driving operational efficiency across all aspects of our highly respected financial planning service. We’re seeking a knowledgeable, people-oriented leader full of ideas and experienced in the development of processes and systems. Ensuring genuine support for our team and the delivery a world-class service to our clients.

Responsibilities include:

  • Gathering and monitoring client feedback.
  • Delivering key projects, developing efficient systems, and reviewing and integrating processes across the business, in close collaboration other senior leaders and teams.
  • Sharing ideas, innovations, and knowledge to drive improvement across the business, playing a key part in realising our plans for growth.
  • Supporting team members in specialist knowledge areas.
  • Giving feedback to colleagues to help in their growth.
  • Championing your own development, engaging in all opportunities for personal growth and taking full advantage of the support we offer.

We’re looking for someone who:

  • Loves getting stuck into the detail to come up with clear, simple, usable processes that work for everyone and makes everyone’s job easier.  
  • Enjoys variety and can easily move between big-picture thinking and detail – and help others do the same.
  • Is skilled at seeing things from multiple perspectives and visualising how it fits together and interacts.
  • Has strong communication skills and thrives in a close-knit, collaborative team environment.
  • Is full of ideas and innovation, and able to get others excited about new ways of working.
  • Is always on the lookout for opportunities to use technology to improve client experience and operational efficiency.
  • Subscribes to Emery Little’s values of trust, clarity, connection, and progress, and demonstrates them in their day-to-day work.

In exchange

We are big believers in investing in our employees and their futures. We offer a comprehensive pay and rewards package. Features include:

  • Very competitive salary
  • 30 days annual holiday
  • Flexible working arrangements
  • Pension
  • Death in service benefits
  • Membership of the BUPA Employee Assistance Programme with wellbeing benefits including access to a counsellor 24/7
  • Exam support including financial assistance and time to study and take exams.

Interested in finding out more?

If this sounds like a role you’d like to explore further, apply here.

About Emery Little

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