I’ve been part of the Emery Little team for almost 20 years and over that time I’ve built up my experience in a number of different roles. I’m now Director of Operations and I’m responsible for driving innovation, improvement and quality at Emery Little.
This is no small task, but one which I relish. On a daily basis, this means facilitating internal meetings and conversations, reviewing our systems and processes, and tracking our key measures in the business – such as turnaround times, delivering services on time, and client satisfaction. We use this information to see where we can improve, take action to do so, then monitor how the improvements are going.
I’m passionate about developing the potential of individuals and the team, to make sure we’ve got the best team possible, working at their highest level every day to deliver for our clients. I work closely with Jo and Alfie and the rest of the leadership team to keep focussed on our key issues and to keep us on our toes, constantly evolving and improving.
Outside of the office I’m Mum to three boys, so life is pretty hectic! I try to relax with yoga. I’m a trained accredited Time to Think Coach and Facilitator, and find that I apply many of these principles at Emery Little.